For the second year in a row, Zoom Car Loans has been awarded a Gold Trusted Service Award by Feefo.

In 2018 we did it and now to kick off 2019, we’ve done it again!

This award recognises companies that consistently receive an average 5 star review rating from their clients. These reviews of Zoom Car Loans are collected by Feefo, a third party provider, to ensure they are unbiased and 100% authentic.

It’s great to be able to say that we’re Feefo trusted. But it’s even better to say that we’re trusted by our clients. It really is the biggest compliment we can receive so we would like to say a huge thank you, to all our customers who gave us this rating.

What’s the award criteria?

To receive a Feefo Trusted Service 2019 award, a business must have collected at least 50 reviews between January 1st 2018 and December 31st 2018, and achieved a Feefo service rating of between 4.0 and 4.4. However, Zoom Car Loans did one better. To achieve our coveted Gold Trusted Service 2019 award, a business must have achieved an average Feefo service rating of at least 4.5.

And we didn’t just get 50 reviews with an average rating of at least 4.5. Over a 12 month period, 293 Zoom Car Loans customers chose to leave a review and our average rating is 4.7.

Here’s just 3 of our favourite client reviews from the past 12 months:

“I thought Hayley was one of the nicest, most caring sweetest person I had ever spoken to about something like this! She was polite and she was genuinely happy for me I am absolutely thrilled with her I would give her 10 stars if I could, she is excellent at her job there’s nothing but I can say about that woman 20 stars to Hayley!”

“Excellent service! Would recommend them to anyone – 10 stars! They were always easy to get a hold of and it didn’t take long for them to respond. My officer Tia was fantastic I can’t express how grateful I am. Tia you are amazing thank you for helping me get my new car.”

“ Exceptional customer service! ‘I would like to credit Matthew 5 stars for his exceptional customer service. He made the experience stress free, quick & overall something to look forward to. Exceedingly happy with his services. Highly recommend.”

Why do we ask for reviews via Feefo?

At Zoom Car Loans we pride ourselves on being different to other finance brokers. This is due to our high level of customer support and care. No two finance applications are the same, so we don’t treat them that way. We take the time to get to know our clients and are there for them at every stage during the loan process. We advocate on our clients’ behalf and don’t stop working until we get them the best approval for their purchase goals.

Whilst we do our best, we are always looking to improve. This is why when a loan settles, we use a third party such as Feefo, to request feedback from our clients. What did we do well? What could we have improved on? What star rating would our clients give us?

At Zoom we truly care about our clients and listen to what they have to say.

How to experience the Zoom Gold Trusted Service difference.

Our Queensland based team works from a Gold Coast office and service Australia wide.

If you would like to experience the Zoom difference, it’s easy to get started! Simply apply online and then we will give you a call to get started.

Our business hours are Monday to Friday 8.30am to 5.00pm and Saturday 9.00am to 1.00pm QLD time.